• What if I get a customs charge?

  Orders to outside the US may incur import duties/taxes and may be affected by customs delays. We have no control over which parcels customs choose to stop and charge for.

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• What currency do you accept?

  We are happy to accept payment in USD.

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• I believe my card may have been used fraudulently to purchase goods from Kryptic wireless

  This must be most distressing and we would advise you in the first instance to contact your bank/card issuer so that they can take the necessary steps to protect your card and reimburse you. 

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• Online Account Credit

  All refunds and reimbursements will be processed in the original payment method. 

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• What personal information do you need and why?

  When you create a Kryptic wireless online account via the website, you need to provide a valid email address and a password. This means you can access your account in future to place orders.

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• Can I pay for my order via PayPal?

  We are happy to advise that we accept payment via PayPal . Is PayPal accepted on all orders? PayPal is only available to use when making an online order. We are unable to take this payment on in store orders 

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• Is your site safe and secure?

  Kryptic wireless offers online payments supplied by stripe. All information exchanged to process the payment is encrypted using SSL protocol, our SSL certification is supplied by DigiCert.